FAQ
Frequently Asked Questions
📦 Orders & Shipping
Q: How long does shipping take?
A: Standard shipping: 7-14 business days . You'll receive tracking information as soon as your order ships.
Q: Can I modify or cancel my order?
A: We process orders quickly to get them to you ASAP. If you need to modify or cancel, please email us at orders@yourbrand.com within 1 hour of placing your order. We'll do our best to accommodate your request before it ships.
Q: Where is my order confirmation/tracking information?
A: Check your spam/junk folder first. If you still don't see it, contact us at support@yourbrand.com with your full name and order number. Please allow 5-7 hours for confirmation emails after ordering.
🔄 Returns & Exchanges
Q: What is your return policy?
A: We offer a 10-15 day return window from the delivery date for unused items in original condition with tags attached. Final sale items (marked as such) cannot be returned. Returns are processed within 15-17 business days of receipt at our warehouse.
Q: Are exchanges free?
A: Yes! We offer free size exchanges within 30 days of delivery. For style exchanges, you'll receive store credit or can place a new order. Contact us at returns @@com to initiate an exchange.
Q: My item arrived damaged/incorrect. What do I do?
A: We're so sorry! Please email us at support@yourbrand.com within 48 hours of delivery with photos of the item and packaging. We'll arrange a prepaid return label and expedite your replacement at no cost.
📏 Sizing & Fit
Q: How do your items fit?
A: Each product page includes detailed size guides with measurements in inches and centimeters. We recommend comparing these to a similar item you own. For personalized fit advice, email us at styling@yourbrand.com—we're happy to help!
Q: Are your sizes true to size?
A: Our sizing is consistent within each category (clothing runs true to size, bags are standard dimensions, sunglasses follow universal sizing). Specific fit notes are provided on each product page. When in doubt, size up for a relaxed fit or down for a more tailored look.
Q: Do you offer petite or tall sizes?
A: Currently, we focus on regular sizing but provide detailed garment measurements so you can assess fit. Some items are specifically designed with versatile proportions. Filter by "Petite-Friendly" or "Tall-Friendly" in our collection pages.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed through encrypted, secure systems.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and never store your full credit card information on our servers. We're PCI-DSS compliant and use industry-leading payment processors.
Q: Do you offer payment plans?
A: Yes! We offer installment payments through PAYPAL at checkout for orders over $100. Select your preferred option during checkout to see payment plan details.
👜 Product Care
Q: How should I care for my clothing items?
A: Care instructions are included on each garment's label and product page. Generally, we recommend cold gentle wash or dry cleaning for delicate fabrics, and air drying to maintain shape and color.
Q: How do I clean my sunglasses?
A: Use the microfiber cloth provided. For deeper cleaning, use a drop of mild soap and lukewarm water, then dry with a microfiber cloth. Never use paper towels or harsh chemicals, as they can scratch lenses.
Q: Can I get my bag repaired?
A: We offer a one-year warranty on manufacturing defects. For repairs due to normal wear, we partner with professional leather and fabric repair services. Email repairs@yourbrand.com with photos for an assessment and quote.
🌱 Sustainability & Ethics
Q: Are your products sustainable?
A: We're committed to conscious curation. We prioritize brands that use sustainable materials, ethical production, and eco-friendly packaging. Look for our "Consciously Curated" badge on product pages for details about each item's sustainable attributes.
Q: What about your packaging?
A: We use 100% recycled and recyclable packaging materials. Our mailers are compostable, tissue paper is recycled, and we've eliminated all single-use plastics from our shipping process.
Q: Where are your products made?
A: We source from global partners who meet our ethical standards. Each product page lists the country of origin. We regularly audit our suppliers for fair labor practices, safe working conditions, and environmental responsibility.
🎁 Services & Policies
Q: Do you offer gift wrapping?
A: Yes! Select gift wrapping at checkout for $5. We use beautiful, reusable fabric wraps and include a personalized note. Gift receipts are automatically included at no extra charge.
Q: What is your privacy policy?
A: We never sell or share your personal information. Our full privacy policy detailing how we collect, use, and protect your data is available [here](link to privacy policy).
Q: Do you have a loyalty program?
A: Yes! Join our [Brand Name] Collective to earn points on every purchase, get birthday rewards, early access to sales, and exclusive content. Sign up at checkout or on our website footer.
Q: Can I request a product you don't carry?
A: We love suggestions! Email requests@yourbrand.com with details. While we can't guarantee we'll stock every request, we regularly update our collection based on customer feedback.
📞 Contact & Support
Q: What's the best way to contact you?
A: Email is fastest: support@yourbrand.com (response within 24 hours). For styling questions: styling@yourbrand.com. We're also available via Instagram DM @yourbrand.
Q: What are your customer service hours?
A: Our team is available Monday-Friday, 9AM-6PM EST, and Saturdays 10AM-4PM EST. Emails received outside these hours will be answered the next business day.
Q: Do you have physical stores?
A: We're currently online-only, which allows us to offer better prices and a more curated selection. We occasionally host pop-up shops—follow us on Instagram @yourbrand for announcements.
Still have questions?
Email us anytime at hello@yourbrand.com or DM us on Instagram @yourbrand. We typically respond within a few hours during business hours.
